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This reservation policy is applicable for all bookings.
By requesting an online quotation, or by completing an online reservation/booking, or by placing your booking over the telephone, or by signing and posting/faxing a booking form, you accept these Terms and Conditions as a binding contract between Punta el Custodio Villa Rentals (abbreviated PECVR) on behalf of yourself and any other members of your party. PECVR cannot accept your booking without a signed booking form, or a completed online reservation, or an email request to reserve your villa or your verbal confirmation to proceed given over the telephone. A written/emailed confirmation sent to you by PECVR means PECVR has accepted your booking.
EMAIL ADDRESS AND TELEPHONE
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you’ll require to get to the villa.
PAYMENT, RESERVATION AND DEPOSIT
After your booking request and confirmation that your requested dates for villa rental are available, we ask for a 50% deposit of the rental price. Once this deposit has been paid it secures your dates. We cannot guarantee any reservation until your deposit has been received. The remaining balance of the rental price, plus a $400 USD fully refundable security/damages deposit is due two calendar months before the rental start date. Bookings made less than two calendar months before the rental starts must be paid in full upon booking. You will be emailed a reminder for the balance and the date it is due to ensure payment is made in time. Payments are made by sending a cheque to the owner (not for Casa Sonrisa), at no extra cost, by depositing through Paypal to the owner (we require an extra payment fee of 4% when paid through Paypal).
SECURITY DEPOSIT
The security deposit of $400 USD for any villa, has to be paid 2 months before arrival and we require you (the client) to inform us of any serious damage or breakages caused during your stay, and a list of all breakages, stains, or damages in writing upon leaving. Where time permits we like to do a quick initial check of the property when you depart. We understand that sometimes this is not possible due to various time constraints; such as leaving for your flight time or our representative not being available. A full and detailed check will take place after your departure and before the next guest’s arrival. You will be advised of any faults or damages found after this detailed check (pictures will be taken if possible) and we will advise you as soon as possible about the cost of repair or replacement. Suitable time must be allowed for us to do this.
Anything damaged, spoilt or broken will be charged at the replacement cost. Any items having to be purchased will be replaced with ‘like for like’, of the same quality and standard. No ‘markup’ will ever be added.
The security deposit will be refunded after the property is fully cleaned and checked as detailed above, but within 7 days after departure. In the event the property internally/externally or its belongings, fixtures or fittings are damaged/broken in any way then charges will be deducted from the security deposit and any refund that may be due to the client will be undertaken after repair or replacement being made for the appropriate items. Should the security deposit not cover all the damage, repair or replacement caused, then we will request extra funds to make up the difference. You agree to cover such additional damage or replacement costs within 7 days of the notification of the extra costs.
CANCELLATION AND REFUNDS
For dates that do not fall in the 2 weeks with Christmas/New Years rates, the following cancellation policy applies: if you cancel your booking 60 days or more before your arrival date then we will refund the sums you have paid, less a $100 USD cancellation fee. If your notice of cancellation is received less than 60 days prior to your check-in date, you will forfeit all sums paid, except the damage deposit, unless we are able to re-rent the property to another guest at the same rate and during the same time period. If the property is rented we will only charge the $100 USD cancellation fee.
For dates that fall in the 2 Christmas/New Year weeks the following cancellation policy applies: If you cancel your reservation more than 120 days before arrival, 100% of your deposit will be refunded. If you cancel between 60 and 120 days before arrival, 50% of your deposit will be refunded. If canceled less than 60 days before arrival, you will be liable for 100% of the rental costs. Payment fees won’t be refunded.
No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
CHANGES TO BOOKING AND PROPERTY AVAILABILITY
PECVR reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the villa becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances, the booking may need to be adjusted accordingly. PECVR is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. If you cannot accept the dates of any new booking that PECVR proposes then PECVR will refund monies you have paid for to us in full. We advise that your travel insurance covers holiday curtailment.
In the event, before your arrival or during your period of rental, your villa choice becomes unavailable or unusable for any reason we reserve the right to offer you an alternative property of the same level of quality and in a similar area, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should PECVR successfully be able to offer you a similar property and location, a pro-rated refund for the difference will be refunded if the property offered is a lower rental cost for the same period. If PECVR is not able to find a similar property then a full refund of monies paid will be returned, or in the case that some time has been used already at the property before it becomes unavailable then a pro-rata refund will be given. This constitutes the maximum liability of PECVR. PECVR is not responsible for any other expense or costs incurred including rearranging or canceling flights or car hire. We strongly recommend holiday insurance cover.
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Peak Season Includes Weekends, National Holidays and Other Festivals |
Before I tell you about the owners and staff of the 10 beautiful houses at Punta el Custodio, let me first tell you a little about myself. My name is Michel Striekwold, and I will be your rental agent and primary point of contact when you book one of our villas. I moved to Puerto Vallarta, Mexico from Holland in March 2006, to work and enjoy life. I was lucky enough to find a job as a web designer, my main profession at that time, in a travel company in Vallarta. Everything went well...
After reading all of the reviews prior to booking this villa our expectations were very high. Even at that, our family was overwhelmed by the beauty and extraordinary magnificence of this property and the genuine nature of the people who work for it. Our experience right from the booking stage through to our return home was genuinely comfortable. Michel, the property manager, was very professional and attentive to our questions and requests. He truly went above and beyond to make sure everyone in our group had a positive experience. He also personally checked in on us during our stay and at our request took us for a tour of the community. At Casa Celeste, the village felt very safe. The indoor and outdoor furniture and bedding were very comfortable. The villa and pool were clean and well maintained. The staff was very friendly and helpful. The cook made fresh delicious food for us and always made sure there were lots of drinks and snacks available. The view of the ocean from the infinity pool, watching Pelicans fly by at eye level, the sunset and the brilliant stars at night are visions we will never forget. Perfect experience in every way. When we return to Casa Celeste we will set up a roaming data plan on our cell phones again (this was very helpful for navigating our way to the village from the airport and during intermittent wifi connection at the villa) and a strong bug repellent (one of the ten days of our stay was overcast and muggy – this is when the noseeums came out – the other days the ocean breeze and sunshine made them nonexistent). Looking forward to our return to Casa Celeste!
If you are looking for seclusion, amazing beaches, lots of water sports, Whale Watching off your deck, Bird Watching off your deck, fabulous accommodations, breathtaking scenery in all directions and INCREDIBLE food and service, Look no further, this is it, Book Casa Celeste! Michel, thank you for everything and to Ismael, Vicki Sonja and the rest of the gang at Punta El Custodio, Wow! Truly Magical.
I cannot say enough about the beauty and service of this property. It is truly a paradise. Comfortable beds. Our Chef’s and housekeepers, Sonia and Raquel were lovely, talented and were like part of our family for the trip. Thanks to everyone and see you next year!
This place is amazing, simply put, one of the best vacations we have ever had. It is beautiful, amazing beaches and water and could not have been more perfect. The customer service was top notch, from our wonderful cook who provided delicious and fresh food every day to the onsite staff who were professional, helpful and always there when you needed them to assist. Although remote, we felt safe and taken care of 100% of the time which is great as you don’t have hotel staff knocking on your door constantly, but also feel comfortable and relaxed knowing you are in a safe area. We absolutely loved our stay and appreciated the serene and remoteness of this location which to us was exactly what we were looking for. Thank you so much for sharing your wonderful home with us, we will definitely be back and only hope this area stays a secret for a while longer, as it truly is a little bit of paradise.
