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This reservation policy is applicable for all bookings.
By requesting an online quotation, or by completing an online reservation/booking, or by placing your booking over the telephone, or by signing and posting/faxing a booking form, you accept these Terms and Conditions as a binding contract between Punta el Custodio Villa Rentals (abbreviated PECVR) on behalf of yourself and any other members of your party. PECVR cannot accept your booking without a signed booking form, or a completed online reservation, or an email request to reserve your villa or your verbal confirmation to proceed given over the telephone. A written/emailed confirmation sent to you by PECVR means PECVR has accepted your booking.
EMAIL ADDRESS AND TELEPHONE
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you’ll require to get to the villa.
PAYMENT, RESERVATION AND DEPOSIT
After your booking request and confirmation that your requested dates for villa rental are available, we ask for a 50% deposit of the rental price. Once this deposit has been paid it secures your dates. We cannot guarantee any reservation until your deposit has been received. The remaining balance of the rental price, plus a $400 USD fully refundable security/damages deposit is due two calendar months before the rental start date. Bookings made less than two calendar months before the rental starts must be paid in full upon booking. You will be emailed a reminder for the balance and the date it is due to ensure payment is made in time. Payments are made by sending a cheque to the owner (not for Casa Sonrisa), at no extra cost, by depositing through Paypal to the owner (we require an extra payment fee of 4% when paid through Paypal).
SECURITY DEPOSIT
The security deposit of $400 USD for any villa, has to be paid 2 months before arrival and we require you (the client) to inform us of any serious damage or breakages caused during your stay, and a list of all breakages, stains, or damages in writing upon leaving. Where time permits we like to do a quick initial check of the property when you depart. We understand that sometimes this is not possible due to various time constraints; such as leaving for your flight time or our representative not being available. A full and detailed check will take place after your departure and before the next guest’s arrival. You will be advised of any faults or damages found after this detailed check (pictures will be taken if possible) and we will advise you as soon as possible about the cost of repair or replacement. Suitable time must be allowed for us to do this.
Anything damaged, spoilt or broken will be charged at the replacement cost. Any items having to be purchased will be replaced with ‘like for like’, of the same quality and standard. No ‘markup’ will ever be added.
The security deposit will be refunded after the property is fully cleaned and checked as detailed above, but within 7 days after departure. In the event the property internally/externally or its belongings, fixtures or fittings are damaged/broken in any way then charges will be deducted from the security deposit and any refund that may be due to the client will be undertaken after repair or replacement being made for the appropriate items. Should the security deposit not cover all the damage, repair or replacement caused, then we will request extra funds to make up the difference. You agree to cover such additional damage or replacement costs within 7 days of the notification of the extra costs.
CANCELLATION AND REFUNDS
For dates that do not fall in the 2 weeks with Christmas/New Years rates, the following cancellation policy applies: if you cancel your booking 60 days or more before your arrival date then we will refund the sums you have paid, less a $100 USD cancellation fee. If your notice of cancellation is received less than 60 days prior to your check-in date, you will forfeit all sums paid, except the damage deposit, unless we are able to re-rent the property to another guest at the same rate and during the same time period. If the property is rented we will only charge the $100 USD cancellation fee.
For dates that fall in the 2 Christmas/New Year weeks the following cancellation policy applies: If you cancel your reservation more than 120 days before arrival, 100% of your deposit will be refunded. If you cancel between 60 and 120 days before arrival, 50% of your deposit will be refunded. If canceled less than 60 days before arrival, you will be liable for 100% of the rental costs. Payment fees won’t be refunded.
No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
CHANGES TO BOOKING AND PROPERTY AVAILABILITY
PECVR reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the villa becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances, the booking may need to be adjusted accordingly. PECVR is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. If you cannot accept the dates of any new booking that PECVR proposes then PECVR will refund monies you have paid for to us in full. We advise that your travel insurance covers holiday curtailment.
In the event, before your arrival or during your period of rental, your villa choice becomes unavailable or unusable for any reason we reserve the right to offer you an alternative property of the same level of quality and in a similar area, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should PECVR successfully be able to offer you a similar property and location, a pro-rated refund for the difference will be refunded if the property offered is a lower rental cost for the same period. If PECVR is not able to find a similar property then a full refund of monies paid will be returned, or in the case that some time has been used already at the property before it becomes unavailable then a pro-rata refund will be given. This constitutes the maximum liability of PECVR. PECVR is not responsible for any other expense or costs incurred including rearranging or canceling flights or car hire. We strongly recommend holiday insurance cover.
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Peak Season Includes Weekends, National Holidays and Other Festivals |
Before I tell you about the owners and staff of the 10 beautiful houses at Punta el Custodio, let me first tell you a little about myself. My name is Michel Striekwold, and I will be your rental agent and primary point of contact when you book one of our villas. I moved to Puerto Vallarta, Mexico from Holland in March 2006, to work and enjoy life. I was lucky enough to find a job as a web designer, my main profession at that time, in a travel company in Vallarta. Everything went well...
Pictures do not show the beauty of this home nor the perfect location. We arrived in the evening with dinner waiting for us) Completely in awe of the size of the home, we toured saying the word “wow” every 30 seconds. The view left us breathless, I could not wait to sleep and wake up to the view.. it felt like Christmas Eve when I was 5 years old! Michel was our primary connection and he was quick to respond to my many questions leading up to our visit. A special thank you to your assistance in recommending the casa, as well as introducing me to Ismael (the site manager) Ismael is incredible! He lined up two surf instructors to arrive the next morning and daily massage for us by Erika Rocio was our beautiful chef and housekeeper. She was friendly and very attentive to what we needed without asking. Her cooking is really good and pressed fresh orange juice each morning. One thing I missed during my planning was to BRING CASH! I Somehow missed that note in our correspondence, and only brought a minimal amount. I’m grateful that Ismael trusts us enough to wait till the last day to go to the bank machine. As the nearest one is 45 minutes away. I’ll be smarter next time! We are planning to return very soon! Hoping for annually!
We had 8 adults and two young children, the house was perfect. Everyone was very comfortable. I can’t say enough about how great everyone was to work with. From my initial booking on VRBO to the transportation (arranged through Ismael) back to the airport. The food was amazing! I would definitely book again.
Perfect place for our group of 6 adults and 2 kids. Food prepared by Rocio was absolutely amazing, every meal unique. Wonderful place to completely disconnect and relax (no tv, phone, or internet)
A beautiful and secluded location with good access to miles of uncrowded beaches. The home sits on a low bluff, just a few meters from the ocean with excellent southern exposure for unrestricted sun and ocean views. The home was well designed to accommodate our family of 7 with spacious indoor and outdoor living areas. The property and villa staff were gracious and accommodated our every need. The food was excellent and abundant as was the onsite and offsite management and service.
I can’t say enough about how wonderful Casa Lazuli is. First I need to praise Lorena and Raquel. The food was beyond 5 stars. They were always so pleasant and so willing to work with any requests we made. The entire staff was eager to please and very quick to respond to any needs or issues we might have. Ismael was so very helpful and always available to answer questions and help make arrangements and make sure things were in perfect working order. The grounds are absolutely stunning with so many beautiful flowers, plants and trees. We have definitely put it on our list to return asap!
Our multi-generational vacation was excellent. Accommodations, food plan, and scenery were excellent. Everyone we met was friendly and helpful. The location is breathtaking. Recommend highly.
Just returned from Costa Custodio and Casa Lazuli. We had wanted to stay at this particular villa because of its unique location facing the open ocean and the estuary (which we did cross at low tide…very tricky and not for the faint of heart or body)! And indeed, the view is spectacular! The villa itself is open and airy, very comfortable and has several areas for relaxation and view appreciation. As others have mentioned, Punta el Custodio is off the beaten path and quite remote, so if you need more “action” other than arranged outings or tours, this is not your place. But if you need to get away and set your soul free, Lazuli fits the bill. A few notes…if you are addicted to your wifi device, you might need to go elsewhere. Internet service was spotty for us. Also, there were bats in the upstairs bedroom, but they roosted in the thatch roof the first night then they simply were gone after that. Overall I rate this property a five, if for nothing else, for the view alone.
