The Chateaux at Asheville Luxury Homes

Cancellation Policy

All cancellations made more than 60 days prior to occupancy will forfeit 50% of the nightly rental fee paid, plus the processing charge (2.95%). All cancellations made less than 60 days prior to the occupancy date will forfeit 100% of the nightly rental fee paid, plus the processing charge (2.95%). Any payment toward Cleaning Fee, Accidental Rental Damage Insurance Fee (ARDI), Facility Fee, will be refunded. Guest will be entitled to a refund less the cancellation fee, 25% of total nightly rental fee paid to date, if the property is re-rented for the same term (number of days), or portion there of, and at the same rate as contracted by the guest. AVL Property Management will make a diligent effort to re-rent the property. If balance due/final payment is not received by the due date as presented in the rental agreement, your reservation will be treated as cancelled and your deposit will be forfeited unless we can re-rent the property as indicated above. If a guest is disappointed or unsatisfied with the property due to differences in taste according to decor, accommodations, location, construction, mountain road conditions, etc. and declines to stay at the property, this will be considered a cancellation and no rent reduction or refund will be issued. All cancellations by guest must be made in writing/e-mail to Beth@AVLVR.com.

Last updated 12/11/2018

 

Deposit Policy

50% deposit is required to secure reservation when outside the 60 day window of desired check-in date. Full payment required to secure reservation if made within 60 day window of desired check-in date. Reservations are not confirmed until the initial deposit, or full payment whichever applies, is secured by AVL.